Knowledge acquisition and analysis
- Direct Methods
- Indirect methods
main steps in this phase are
- Knowledge acquisition from expert
- Define knowledge acquisition strategy (consider various options)
- Identify concrete knowledge elements
- Group and classify knowledge. Develop hierarchical representation where possible
- Identify knowledge source, i.e. expert in the domain
Techniques
- Knowledge elicitation by interview
- Brainstorming session with one or more experts. Try to introduce some structure to this session by defining the problem at hand, prompting for ideas and looking for converging lines of thought
- Electronic brainstorming
- On-site observation
- Documented organizational expertise, e.g. troubleshooting manuals